Is there fluoride in our water?
We do not add fluoride to our water.
How often do rates go up?
There have been no rate increases since 1992. In fact, your total bills have gone down approximately 12%.
Which holidays are you closed?
We are closed New Years Day, Memorial Day, 4th of July, Labor Day, Veterans Day, Thanksgiving, Black Friday & Christmas, and the day after Christmas.
Do you accept credit card payments or online payments?
We accept Visa and MasterCard payments. but do not currently offer online payment options.
Are our bills estimated?
Your water bills are actual readings. We only estimate for non functioning equipment, lack of access or severe weather conditions.
What if I cannot pay my balance by the shut off day?
Contact our office prior to shut off and we will be happy to work a payment schedule out with you.
We leave for the winter months, will we be charged for the minimum bill?
If you will be gone 3 months or longer, you can contact our office prior to leaving and have your service terminated at the street. We do not charge for this service and there will be no minimum bill while service is terminated.
What are the current rates?
Please see Billing Procedures.
Why is my water bill higher than normal?
Many factors can have an affect on the amount of water that you use. Hot, dry weather in the summer could cause higher than usual outside usage, however, our experience shows that faulty toilet mechanisms account for the majority of abnormally high water bills.
Why is my water cloudy?
The cloudiness is just air in the water and will dissipate in just a few minutes and is not harmful.
Why is my water discolored?
Our water comes from wells and like all ground water sources, has minerals and fine sands in it. These minerals settle out in the water mains at low and normal flow. However, high flow events like water main breaks and hydrant use by the Fire Department, will stir up the sediment in the mains. This is normally isolated to a small area and will settle back out fairly soon. If you happen to use water at this time, you will draw that discolored water into your house. This is not harmful, just unpleasant. You should wait an hour or so and try your water again, letting the lines flush for several minutes. Also, do not do any laundry or open other taps until the water is running clear. If you feel dirty water has entered your hot water system, you should wait for the cold water to run clear, then flush your hot water tank per manufacturers instructions.
Can the water bill be in the tenants’ name?
Yes. The owner must call our office to verbally approve of the billing being changed. The tenant must complete a Tenant Application which may be printed out by clicking the link on our Applications page, or stop in at the office to pick one up. Once the application is completed, dropped off at our office and the owner has confirmed his or her approval, we will take a water reading and a final bill will be issued. Only when all proper paperwork has been filled out and the current and/or past balance is paid in full will it then be switched into the tenants’ name.
Why does my meter leak during extremely cold weather?
Your meter has probably frozen. The meter bases are designed to break when frozen so that your water pipes do not. Please contact our office at 518/899-6001 or our 24 hour Answering Service for help at 518/899-6424.
What are the normal operating hours?
Our hours of operation are Monday through Friday, 8:00 a.m. to 4:30 p.m.. Billing questions and all non emergency repairs and upgrades are handled during these times only. For after hour emergencies, please contact our 24 hour Answering Service at 518/899-6424.
Where is your office?
We are located at 2 Stonebreak Road in Malta. Our Mailing address is P.O. Box 2109, Malta, N.Y. 12020 and our phone number is 518/899-6001